TERMS AND CONDITIONS
Effective Date: May 1, 2025
By providing your phone number and email address to Greathouse Home Services LLC (“we,” “us,” or “our”), you are providing express written consent to receive communications from us via text messages (SMS and MMS), emails, and phone calls, which may include autodialed or prerecorded messages.
1. Consent to Communications
By submitting your information through any form, website, or communication with us, you agree that:
- We may contact you with information about services, scheduling, reminders, invoices, and promotions.
- These messages may be sent via text, call, or email — even if your number is on a federal or state Do Not Call list.
- Your consent is not required as a condition of any purchase.
2. Message Frequency and Charges
- Message frequency will vary depending on service interactions.
- Message and data rates may apply. Contact your mobile provider for details.
3. Opting Out
You may opt out of communications at any time:
- Text messages: Reply STOP
- Emails: Click the unsubscribe link in any email
- Phone calls: Contact us directly to request removal from our list
4. Recording and Monitoring
By communicating with us, you consent to the recording of phone calls, emails, and texts for quality assurance and training purposes.
5. Privacy
We respect your privacy. Your personal information will never be sold or shared for third-party marketing. It is used solely to provide and improve our services. See our Privacy Policy for more details.
6. Contact Information
Greathouse Home Services LLC
98 Linda Drive, Newport News, VA 23608 (757) 325-5412PRIVACY POLICYEffective Date: May 1, 2025
Greathouse Home Services LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, whether online, by phone, through text, or by email.
1. Information We Collect
We may collect the following types of personal information:
- Contact information: name, phone number, email address, physical address
- Service details: scheduling preferences, service history, notes related to your home or business needs
- Communication data: emails, text messages, phone calls, and their content
- Technical data: IP address, device type, and browser information (when visiting our website)
2. How We Use Your Information
We use your information to:
- Provide and manage services you request
- Send appointment reminders, estimates, invoices, and updates
- Respond to inquiries or provide customer support
- Send marketing and promotional messages (only with your consent)
- Comply with legal obligations
3. Communication Methods
You may receive messages from us via:
- Text message (SMS/MMS)
- Phone call (including recorded or autodialed calls)
- Email
You can opt out of marketing communications at any time:
- Text: Reply STOP
- Email: Click the unsubscribe link
- Phone: Let us know verbally or by contacting us
Note: You may still receive service-related messages even after opting out of marketing communications.
4. Sharing Your Information
We do not sell or rent your personal information. We may share it only with trusted service providers (such as payment processors or scheduling software) who help us operate our business and are bound by confidentiality.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse.
6. Your Rights
You have the right to:
- Request access to your data
- Correct or update your personal information
- Request deletion of your data (where legally permissible)
- Withdraw consent for marketing communications
To exercise any of these rights, please contact us at:
(757) 325-54127. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Your continued use of our services after changes are posted indicates your acceptance of those changes.
8. Contact Us
Greathouse Home Services LLC
98 Linda Drive, Newport News, VA 23608 (757) 325-5412